Return & Exchange

If there’s any issue with a product that you have received and this issue comes from the manufacturing of the product, please contact us right away to this email: In this case we will take full responsibility for the shipping and the return of the product. 

Returns and/or exchanges are only approved within the first 10 days after receiving your order. Refunds will be processed after we receive your product and check its condition. We do not cover the cost of return shipping nor refund original shipping costs for any return or exchange.

Any product bought with a discount code or during a sale is a final sale. The products are not returnable and not exchangeable.

Only items in their original condition can be returned or exchanged, even lightly worn products are excluded from our return/refund policy.

Keep in mind

Made to order products are non-refundable. Leashes and collars specifically. Unfortunately, we cannot provide refunds or exchanges for this kind of products since we are not able to re-sell them. We don’t know what the use of the purchaser with the product was, so it is not safe to receive and resell a product that has left our hands.


Akracreations is not to be held liable for any damages whatsoever, including but not limited to defect in material or workmanship, misuse or improper use of products, accident or dead regardless of the cause, negligent or faulty design. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.

The consumer hereby waives all liability claims against Akracreations, its employees, partners, affiliates, distributors and retailers.